The D7800 syns OK, but then drops out at least 10 times per hour usually for periods of around 1 minute. Cmon myself and many others have spent hours doing the dumb **bleep** like, "Power down and Up", "Do you have a filter". Hi Darren - I have read a plethora of material on the same issue. Price: AU $219.00 (approx C $210.77) View original item. Enjoy the ultimate in WiFi speeds up to 1.9Gbps and a powerful dual core processor for extreme performance. My only issue is (if this is indeed the solution which I am doubting for technical reasons) is that spoofing the MAC address of the supplied device will cause you issues with the likes of Telstra because Telstra wont give you the VOIP settings you need for a BYO device to connect your home phone so you have to use their gateway for VOIP at the moment. I hope this helps you navigate the otherwise challenging set up process and gives you the opportunity to use the device of your choice. Step 7. Like most others on this link if Netgear hasnt fixed it by now with release V1.0.0.48 I will make the move to the D-Link Taipan. Blah, Blah when speaking to someone in India. Netgear say they now can't help me either stating their modem will not work with the Optus service. But I am struggling with the phone line. Like most others on this link if Netgear hasnt fixed it by now with release V1.0.0.48 I will make the move to the D-Link Taipan. . I thought it was something to do with the network, but when the modem supplied by iinet turned up and I tried that, the connection was very stable. SKU# AB67378 , Model# D7800-100AUS. I bought one as you can still set it to router mode. - Can someone please tell me if this is something that will be fix soon? Its like there was no problem and they had a fix (which isnt really a fix). Well, after more than a week of going backwards and forward with Netgear Support, they finally admitted that there were issues (Case #26803879) with it and the only advice left to say was to swap it and cross your fingers or reflash it with Ver 0.38 which i already had done and still dropped the connection. New NBN FTTN Connection using Netgear Nighthawk D7800 X4S Modem/Router If you're trying to use your Netgear Nighthawk D7800 X4S Modem/Router to access the NBN, rather than the Optus supplied Sagemcom F@st 3864AC modem/router, save yourself some time and minimise your frustration by following these simple steps. Nighthawk X4S AC2600 Wi-Fi VDSL/ADSL Modem Router with MU-MIMO and Quad Stream technology delivers Wi-Fi to multiple devices simultaneously for up to 3 times faster speeds. Move to the Netgear Taipan. You will just need to keep an in-line filter on the line between the wall and the phone. Why do you need the Netgear Nighthawk X4S Wireless Router? Re: Nighthawk X4s and Australian NBN - FFTN doesn't work. I was told in chat by a netgear representative that they definetely are working on a fix, but they could not give me an ETA yet. It won't work if you forget this step. last updated – posted 2017-Oct-27, 5:05 pm AEST posted 2017-Oct-27, 5:05 pm AEST User #557064 15 posts. from May 2017; to January 2020; last updated – posted 2020-Jan-17, 12:19 pm AEST posted 2020-Jan-17, 12:19 pm AEST User #496691 2 posts. This issue should be highlighted or the product taken off the shelf right away. Thanks again to all the other contributors who left their bread crumb trail for me to follow. Netgear, will you so kindly respond to everybody here, and give us at least an ETA or what you guys have found so far? I've recently gone to the NBN and although the TPG supplied modem/router (TP-Link Archer VR1600v) gives good house coverage I was hoping to setup my Netgear Nighthawk X4S D7800 as it has better coverage, and I'm told it is NBN compatible. P.S. Just remember to pay it forward when you next find a solution that works for you (that’s all I did). I have today gone out and bought a Netgear Nighthawk Modem Router but for - 648107 So much for the Nighthawk being NBN ready. Did you reboot the device? Come back and let us know once you’ve tried it. are there test firmwares we can try? If I missed anything important please leave a comment below. Problems solved. I have a Netgear D7800 XS4 Nighthawk and amtrying to connect it to a FTTN connection, bt it just wont connect. Inside Netgear’s Nighthawk X4S, you’ll find specs deserving of that high-speed sounding “Nighthawk” name, with a dual-core 1.4GHz processor to handle the activity passing through it and a chipset capable of working in the 802.11ac network technology, which is also backwards compatible with the 802.11a/b/g/n networks. By not providing this info you're  turning us into disengaged customers who won't refer your business in to others. CHOICE Expert ... NBN Modem Router Reviews - Brands Tested By CHOICE. While you've got an internet service, visit the Netgear support site and download the firmware for your Netgear D7800... but don't get the current version v1.0.1.24 (i.e. It it sounds like you plan to have the same set up we have. Hi thanks for your fantastic write up. With the Nighthawk app, setup takes just minutes, so you can start enjoying better WiFi sooner. Now I see Netgear (after we all bough the device) dont recommend it as an FTTN option on your site. no response from netgear? Sell one like this. Really dissapointing that I cant stick with Netgear and the response from your irate support staff on this was also really dissapointing. If you're trying to use your Netgear Nighthawk D7800 X4S Modem/Router to access the NBN, rather than the Optus supplied Sagemcom F@st 3864AC modem/router, save yourself some time and minimise your frustration by following these simple steps. NETGEAR has identified an incompatibility issue between D6400 and D7800 modem routers and NBN FTTN connections. I don't know the technical reasons why (it's a widespread issue and others have said that .24 disabled a port or something). What I do know is that .22 does allow you to connect with the NBN. I do not use VOIP however I do intend to maintain my standard house phone. I'm experiencing the same problem. I'm able to navigate the router/modem settings. With Quad-Stream X4S Architecture you’ll enjoy the ability to stream multiple HD videos at the same time. If UNI-D1 doesn't work, try each UNI-D port. Trust me when i tell you, that this is the worse case scenario so far; * Turned off wireless and only had one PC (directly connected) - still dropped, * Changed filters, RJ45 cable and RJ11 cable - still dropped, * Paid $220 for a NBN Engineer to come to the house and test everything - Could not fault anything except the modem (which is my responsibilty, hence the $220), * Re-flashed the modem about 3 times (different versions) - still dropped, * I reset the modem over 10 times - stills drops. Even though you don't want to use it, you do need to step up your line using the Sagemcom modem first. If appears to sync as I can see the line statistics but it just wont connect. Unfortunately, we are not able to advise on ETAs for the product you selected at this moment due to supplier's stock information. If you do need to use the VOIP phone line these instructions won't work for you - because the Netgear D7800 isn't able (without some reasonably geeky tech modifications) to offer VOIP services. I've tried everything I've read that should make it work but I'm still unable to get an internet connection. Disconnect the Sagemcom device and put it back in its box (hopefully you don't need it again). To answer your question, after getting started on firmware 10.0.1.22 I waited until firmware 10.0.1.28 was released before I upgraded. - I can only blame myself, as i have been using Netgear for nearly 10yrs and with FFTN, i thought "Buy the most Expensive one" - What a mistake! Bail on this product as quick as you can. DNS is set to "Get automatically from ISP" unless you want to manage this yourself. Step 4. So out came the old  D7800 which is excellent in this regard. Plug an Ethernet cable from the UNID-1 port on your NBN Connection Box into the red Internet port on your Netgear. Archive View Return to standard view. I honestly hate the performance of the optus provided modem. I’m not sure if that works or not. Calling Optus tech support proved a frustrating experience and offered little help except I found out that Optus only supports their own box. And FYI i was pro netgear because i had a Nighthawk on ADSL and it was flawless. I mean otherwise we would have seen a firmware fix pretty quickly. The Netgear Nighthawk D8500 delivers premium networking features and impressive speeds suitable for large households with hefty data appetites. **bleep** smith has these units for 220 dollars roughly. I note that the current firmware version is 10.0.1.34. When it comes to performance for the price, the Netgear Nighthawk X10 is more than equal to the task. Just confirming...An inline filter will still give me a landline if i purchase the Nighthawk.....So thats wall plug to inline filter..whichs splits to landline and Nighthawk. If the modem can get a connection on VDSL2 then it WILL be fixed. Actually I should have said, it CAN be fixed... nothings impossible. With eye-popping speeds, the X10 is among the fastest routers available, with 60GHz 802.11ad connectivity that allows it to reach speeds of 4.6Gbps on the 5Ghz band, while still also offering support for more common 802.11ac devices at speeds of up to 1,733Mbps. We have NBN at home and the Telstra supplied modem supplied to us has terrible WiFi and continues to have issues. After about 4 hours of trawling this forum, the Netgear forum and others such as Whirlpool, here's what worked for me. View your usage, get billing support and much more with the My Optus app, download it, New NBN FTTN Connection using Netgear Nighthawk D7800 X4S Modem/Router, Re: New NBN FTTN Connection using Netgear Nighthawk D7800 X4S Modem/Router. Browse to to find the firmware version you downloaded in Step 2 above and then select Upload. I have 1 suggestion for the Optus team responsible for the Sagemcom modem... please provide better documentation for the device and make it easier for us to use our preferred hardware. If you do that though will MAC spoofing of that devices MAC address kill that setup too. I believe I can configure (or Netgear say I can) if I get the port number for the Optus modem. Ensure your NBN Connection Box is turned on. NBN is going live here in a month. However you can configure the Telstra gateway to just be the VOIP solution hangning off the D7800 and kill the DHCP and Wireless functionality off so so it essentially just becomes a VOIP adaptor for your home phones. You should be able to get your money back, unless you bought from **bleep** smith?I think you should try returning it, or help them fix it maybe? Bought a Netgear R7000 but the router just couldn't get connected. Which is excellent in this regard the price, the Netgear D7800 was! 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