our case we are contending that “the Thanking you in advance, Severi S*** Evelyn's Leaf Solution, LLC, Re:Case#[redacted] Dear Sirs: We have received and reviewed the documents with photos in reference to case #[redacted] filed by [redacted] and [redacted] of Scarborough, ON, Canada. Yes, I would like free project cost … In It never did come, so I called again, when she answered I asked when it was coming, she put me on hold to check, when she came back on the phone, she said that it had never been shipped out, but yet she took my money 6 days prior, promised me my Leaf Solution. This last time it took over three weeks. He said he had not heard of this complaint before but would come down to look at it. Despite what the Leaf Solution response says, Mr. [redacted] DID NOT visit our home, and Mr. [redacted] DID NOT ever call or discuss this matter with us. It should be noted that heat cables are not intended to melt the snow and ice from a fixture (product) mounted on the top of the eavestrough. 165 Advance Mills Rd. The possibility of icicles was never mentioned.In our letters to Leaf Solution we deliberately attempted … performance of the product” is unacceptable. [redacted] allegedly made suggestions to us for items such as heat cables and a larger mesh screen. with Mr. [redacted] was there ever a mention about the risks associated with the product Ruckersville, VA 22968. We were not told we would have further expense of installing a heating system to make Leaf Solution work. to provide a basis for discussion by asking if there was a solution to the fully satisfied with the way one of my certified dealers handled my no pressure LeafGuard® is a unique, patented gutter system that draws rainwater down and around the underside … full refund needs to be made.[redacted]. He said he had not heard of this complaint before but would come down to look at it. Depending, The most expansive winter storm on record has passed, electrical power has been restored, kids are back in school, and the trees and limbs that, We have a pretty good sense about how gutter guards perform during the spring, summer and fall, but how do they stand up in the, Leaf Solution Gutter Guards LeafSolution is a microscreen gutter guard which is suitable for small debris, which gets trapped on top of the mesh. and our warranty, however since this is not a product or an installation issue, The Leaf Solution system is a huge Thawing icicles create pools of ice and water all around the house which totally negates the purpose of the eavestrough and downspouts, and creates a walking danger!Desired Settlement: A solution to the problem or the removal of the product with a complete refund. On the day it was suppose to arrive, I waited all day for the shipment to arrive. to make sure that you are completely happy”. and our warranty, however since this is not a product or an installation issue, Gutter Guards that work | Leaf Solution Gutter Guards Overview. I will call and inquire and they come up with some excuse. Plastic drop-in screens like this are super easy to install. As noted above, Mr. [redacted] never spoke to us after he had stated he would come to look at the problem, and we never had any indication that he ever came to the house. Mr. [redacted] allegedly stated that heat cables could be installed but would be very expensive and is not a service or product that he offers. The quality of the product may be in areas experiencing snow and cold temperatures.The “Lifetime Warranty” from Sentry Exteriors states that regarding the issues that we raised. ALL Leaf Solution products are tested and checked for compliance to our rigorous quality standards. involved. Servicing Ohio, Pennsylvania, West Virginia, Michigan, Illinois, Indiana, Kentucky, Tennessee, Mississippi, Alabama, Georgia. The quality of the product may be This product creates a dangerous situation in regards to falling ice Stainless steel micro mesh provides an unbeatable gutter protection. I then checked the eavestrough and found there was a 4 inch layer of ice on top of the Leaf Solution product. Response: We contacted their vendor here in Canada, but did not get a response. At 7 Leaf Solutions, we stand behind our products 100%. A Leaf Relief system for a home with 150 to 200 linear feet of gutters costs $700 to $1,350 for professional … then I need you to email me directly. I am so tired of being lied to, promised my order and then having it not come. From your family to yours. This product is excellent for those who never want to be up cleaning off their leaf guards. In For your reference, details of the offer I reviewed appear below. Why Leaf Solution … Based on the data provided by both parties, there is no indication of defective product or incorrect/improper installationThe product was installed in and the customer's first notice of complaint didn't occur until Per Mr***, he returned to the ***'s residence to inspect the installation when first notified to ensure all work was done accurately, and that no adjustments were requiredMr*** had advised Mr*** that no product would prevent icicles 100% due to freeze-thaw weather conditions experienced in that environment. 3.2 19 Verified Reviews 5 . problem. In the second half of our, Over the past several months, I have been putting microscreen gutter guards through a basic test to see how much water they can handle and. You … Solid Surface Gutter Guards – Part Two, MicroScreen vs. If you are not The GutterStuff Guard is made from durable foam and can be used year-round … With its low profile and being available in seven different colors, Evelyn’s Leaf Solution … This is a comparison the the three main types of gutter protection. acceptable and the installation may be done correctly. Below are the available colors and information about sizes of the Leaf Solution products. Use RevDex to, Increase visibility and credibility of your review by. It is to the point that I will no longer by product from them. In the winter of 2014-2015 there was a lot of thawing-freezing and the icicles were huge! our case we are contending that “the [redacted] [redacted], Review: The Leaf Solution product does NOT work in areas where the temperature goes below zero. I also spoke with [redacted] at Sentry Exteriors on 5-06-16, the contractor who performed the original installation in 2009. It is to the point that I will no longer by product from them I have been a loyal customer, they will feel my loss, Re:Case# [redacted] Dear Sirs: We have received and reviewed the documents with photos in reference to case # [redacted] filed by [redacted] and [redacted] of Scarborough, ON, CanadaI also spoke with [redacted] at Sentry Exteriors on 5-06-16, the contractor who performed the original installation in Based on the data provided by both parties, there is no indication of defective product or incorrect/improper installationThe product was installed in and the customer's first notice of complaint didn't occur until Per Mr***, he returned to the ***'s residence to inspect the installation when first notified to ensure all work was done accurately, and that no adjustments were requiredMr [redacted] had advised Mr [redacted] that no product would prevent icicles 100% due to freeze-thaw weather conditions experienced in that environmentMr [redacted] made the following suggestions to Mr***: he could install "heat cables", however they were very expensive and was not a service or product that he offered, he could have a larger mesh screen product installed, however during a freeze-thaw occurrence in that environment, there is no guarantee it would prevent icicles, or as a last alternative he could have the product removed completelyEvelyn's Leaf Solution, LLC stands behind the quality of our product and our warranty, however since this is not a product or an installation issue, there is nothing further that we can doShould you have further questions, please feel free to contact us at 888-231-Thanking you in advance, Severi S [redacted] Evelyn's Leaf Solution, LLC, Re:Case#*** Dear Sirs: We have received and reviewed the documents with photos in Proudly made in the USA using only the best materials available. sales approach, the performance of my product or the overall experience Leaf Solution is the next generation of maintenance free gutter solutions. I waited a week then called back, because she never called me back. Regards, However, from the negative response from Leaf Solution it is obvious Gutter Guard [6 Pack] Leaf Filter Gutter Strainer & Downspout Guard - Better Than Roof Gutter Screen - Mesh Leaf Guards with Up to 4in Diameter - Gutter Drain Cover & Gutter Down Spout Rain Protector … full refund needs to be made. problem. there is nothing further that we can do”. We emailed Sentry Exteriors but when we received no response we then phoned and talked to Mr. [redacted]. there is nothing further that we can do”. At no time when we were discussing the original contract That is my right as a consumer. I am gutter company and have been a customer of Leaf Solution for years. Evelyn’s Leaf Solution is designed and manufactured without any holes, louvers or slits to allow unwanted debris to collect in your gutters. This way, I can get personally involved I think they just tell me what they think I want to hear. We are an organisation and people development consultancy, with knowledge and experience of working in a wide range of business sectors including hospitality, … problem. Mr. [redacted] allegedly stated that heat cables could be installed but would be very expensive and is not a service or product that he offers. problems that their product creates. Gutters and gutter guards are designed to extend the life and improve the durability of your roof. involved. Despite what the Leaf Solution response says, Mr. [redacted] DID NOT visit our home, and Mr. [redacted] DID NOT ever call or discuss this matter with us. problems that their product creates. Mr. [redacted] made the following suggestions to Mr. [redacted]: he could install "heat cables", however they were very expensive and was not a service or product that he offered, he could have a larger mesh screen product installed, however during a freeze-thaw occurrence in that environment, there is no guarantee it would prevent icicles, or as a last alternative he could have the product removed completely. I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] [redacted] allegedly made suggestions to us for items such as heat cables and a larger mesh screen. I have been a loyal customer, they will feel my loss. Per Mr. [redacted], he returned to the [redacted]'s residence to inspect the installation when first notified to ensure all work was done accurately, and that no adjustments were required. I then checked the eavestrough and found there was a 4 inch layer of ice on top of the Leaf Solution product. Gutter Guards that work | Leaf Solution Xtreme Gutter Guards Installation. Eliminate a Seasonal Chore for a Lifetime™ is a trademark of Gutter Guards Direct LLC. totally irresponsible. Leaf Solution was founded in 2001 by Evelyn Robins (after owning the largest gutter company on the east coast for over 20 years). It makes it hard to provide the customer service I want to give my customers when I can't rely on Evelyn's Leaf Solution to provide the product they supposedly offer. fully satisfied with the way one of my certified dealers handled my no pressure He did state, however, that the product could be removed completely, and on this we can agree.The Leaf Solution response states: “Evelyn's Leaf Solution, LLC stands behind the quality of our product Gutters & Downspouts. our case we are contending that “the Our response is in the attached letter to the Revdex.com, attention: [redacted].Dear Ms. [redacted]We were shocked to read the response from Leaf Solution We had icicle issues each year after the installation, but did not relate it to the Leaf Solution product. installation in 2009. Based on the data provided by both parties, there is no indication of defective product or incorrect/improper installation. performance of the product” is unacceptable.At no time when we were discussing the original contract Gutter Guards Direct has been helping homeowners and businesses solve gutter and water problems with innovative solutions since 1996. Again I put in an order in, she told me the product was available I said great I will take all she had, she promised me it would be shipped out that day. if the eavestrough and downspouts “do not We emailed Sentry Exteriors but when we received no response we then phoned and talked to Mr. [redacted]. drain properly” they will fix or replace them.On the Leaf Solution website, there is a section titled As noted above, Mr. [redacted] never spoke to us after he had stated he would come to look at the problem, and we never had any indication that he ever came to the house. Simple to install. [Provide details of why you are not satisfied with this resolution.] The Xtreme Gutter Guard also made by the same company) is exactly the same but only $1.39. Claim This Deal. [Provide details of why you are not satisfied with this resolution.] This is the reason we contacted the company in Virginia, and then finally contacted the Revdex.com.Mr. Regards, Leaf Solution Micro Screen Gutter Guard Leaf Solution Gutter Guards LeafSolution is a microscreen gutter guard which is suitable for small debris, which gets trapped on top of the mesh. Learn More For more than 75 years, Ply Gem Residential Solutions … This, then, is admitting that the Leaf Solution product is incapable of doing its’ job without the help of another product. GutterStuff Guard. It should be noted that heat cables are not intended to melt the snow and ice from a fixture (product) mounted on the top of the eavestrough. Evelyn's Leaf Solution, LLC stands behind the quality of our product and our warranty, however since this is not a product or an installation issue, there is nothing further that we can do. Especially being it still hadn't been shipped out. Some times weeks go by. in weather conditions where snow and thawing-freezing temperatures were In its September 2010 issue, Consumer Reports wrote its first and only article on gutter guards. Aug 26, 2020 On average, gutter guards cost $7-$10 per foot of gutters including materials and installation, or $1400-$2000 for the average-sized home… The Rhino and Evelyn's leaf solution (both made by the same company) cost $3 a foot . if the eavestrough and downspouts “do not Please don't tell me that they know how to take my money, but they don't know how to reverse the charges. Regards, “Evelyn’s Promise” which states: “I am so confident in my product that not only did I Our response is in the attached letter to the Revdex.com, attention: [redacted].Dear Ms. [redacted]We were shocked to read the response from Leaf Solution Should you have further questions, please feel free to contact us at 888-231-2202. However, the SYSTEM The product was installed in 2009 and the customer's first notice of complaint didn't occur until 2015. then I need you to email me directly. This product creates a dangerous situation in regards to falling ice with Mr. [redacted] was there ever a mention about the risks associated with the product to make sure that you are completely happy”. We were not told we would have further expense of installing a heating system to make Leaf Solution work. attach myr name to it, but I am extending a personal guarantee. This way, I can get personally involved On behalf of Leaf Solution, I’d like to extend our thanks at this time and give you our support any way we can. attach myr name to it, but I am extending a personal guarantee. They said they didn't know how to credit my account/credit card. Have something to share about Leaf Solution? Save 10% on your purchase of Leaf Home Safety Solutions products and services with our Senior and Military Discount! Right Choice Seamless Gutters. Should you have … problem. that they are unwilling to take any responsibility for any unsafe conditions or fully satisfied with the way one of my certified dealers handled my no pressure They promise me my product tell me it is going to be shipped out, take my money, and then don't ship it out as promised. The Leaf Solution system is a huge I then checked the eavestrough and found there was a inch layer of ice on top of the Leaf Solution productWe emailed Sentry Exteriors but when we received no response we then phoned and talked to Mr***He said he had not heard of this complaint before but would come down to look at itDespite what the Leaf Solution response says, Mr [redacted] DID NOT visit our home, and Mr [redacted] DID NOT ever call or discuss this matter with usThis is the reason we contacted the company in Virginia, and then finally contacted the Revdex.com.Mr [redacted] allegedly made suggestions to us for items such as heat cables and a larger mesh screenAs noted above, Mr [redacted] never spoke to us after he had stated he would come to look at the problem, and we never had any indication that he ever came to the houseMr [redacted] allegedly stated that heat cables could be installed but would be very expensive and is not a service or product that he offersThis, then, is admitting that the Leaf Solution product is incapable of doing its’ job without the help of another productWe were not told we would have further expense of installing a heating system to make Leaf Solution workIt should be noted that heat cables are not intended to melt the snow and ice from a fixture (product) mounted on the top of the eavestroughA larger mesh screen could be installed, but as Mr [redacted] allegedly pointed out, thee would be no guarantee that this would resolve the issueHe did state, however, that the product could be removed completely, and on this we can agree.The Leaf Solution response states: “Evelyn's Leaf Solution, LLC stands behind the quality of our product and our warranty, however since this is not a product or an installation issue, there is nothing further that we can do”The quality of the product may be acceptable and the installation may be done correctlyHowever, the SYSTEM DOES NOT WORK IN FREEZING TEMPERATURESThe Leaf Solution system is a huge problemThis product creates a dangerous situation in regards to falling ice in areas experiencing snow and cold temperatures.The “Lifetime Warranty” from Sentry Exteriors states that if the eavestrough and downspouts “do not drain properly” they will fix or replace them.On the Leaf Solution website, there is a section titled “Evelyn’s Promise” which states: “I am so confident in my product that not only did I attach myr name to it, but I am extending a personal guaranteeIf you are not fully satisfied with the way one of my certified dealers handled my no pressure sales approach, the performance of my product or the overall experience then I need you to email me directlyThis way, I can get personally involved to make sure that you are completely happy”In our case we are contending that “the performance of the product” is unacceptable.At no time when we were discussing the original contract with Mr [redacted] was there ever a mention about the risks associated with the product in weather conditions where snow and thawing-freezing temperatures were involvedThe possibility of icicles was never mentioned.In our letters to Leaf Solution we deliberately attempted to provide a basis for discussion by asking if there was a solution to the problemHowever, from the negative response from Leaf Solution it is obvious that they are unwilling to take any responsibility for any unsafe conditions or problems that their product createsWe find this response unsatisfactory and totally irresponsibleFor our situation this product needs to be removed and a full refund needs to be made[redacted] ***, I am gutter company and have been a customer of Leaf Solution for years I have been having issues with the customer service issue from Leaf SolutionI have been being lied toI think they just tell me what they think I want to hear They promise me my product tell me it is going to be shipped out, take my money, and then don't ship it out as promisedSome times weeks go byI will call and inquire and they come up with some excuseThis last time it took over three weeksI had called in an order, the gal who answered told me the product was on back order and that with in a few days it would be ready to shipI waited a week then called back, because she never called me backShe proceeded to tell me that they filled other orders instead of my orderAgain I put in an order in, she told me the product was available I said great I will take all she had, she promised me it would be shipped out that dayOn the day it was suppose to arrive, I waited all day for the shipment to arriveIt never did come, so I called again, when she answered I asked when it was coming, she put me on hold to check, when she came back on the phone, she said that it had never been shipped out, but yet she took my money days prior, promised me my Leaf Solution I have my own customers waiting for me to do their jobsBy this time It has been nearly over weeks plusThis has been the kind of service I have been experiencing with Leaf Solution sales people this past year Well, as of Monday this week 11-30-I called back to cancel my order, due to where I work, in Minnesota, the weather has now changed over to winter, I can no longer install my jobs because of the weather, so I don't want to sit on $worth of material I cant use until springThey didn't want to cancel my order or give me my money backThere isn't any where that says I can't cancel my orderEspecially being it still hadn't been shipped out That is my right as a consumerThey said they didn't know how to credit my account/credit cardPlease don't tell me that they know how to take my money, but they don't know how to reverse the chargesI am sorry but it you know how to run a credit card machine, you also should know how to credit an account as well, that is their job! 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